Last Updated: March 2026
1. Overview
This Refund & Returns Policy applies to purchases made on:
This website is operated by:
GRAUDLINE LLC
4520 Lexington Ave
Gillette, Wyoming 82718
USA
Phone: +1 (307) 310-8448
Email: support@victodir.shop
We are committed to customer satisfaction and provide clear return and refund conditions below.
2. Return Eligibility
You may request a return within:
30 days from the date of delivery
To be eligible for a return:
The item must be unused
The item must be in original packaging
The item must be in the same condition as received
Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
Used or damaged items caused by misuse
Products without original packaging
Customized or special-order items
Final sale items (if clearly marked)
4. Return Process
To initiate a return:
Email us at support@victodir.shop
Provide:
Order number
Reason for return
Photos (if item is damaged or defective)
We will respond with return instructions.
Do not send items back without approval.
5. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Shipping fees are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service.
6. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 7 days of delivery
Provide clear photos of the issue
We may:
Offer a replacement
Offer a partial refund
Issue a full refund
Depending on the situation.
7. Refund Processing
Once we receive and inspect your return:
We will notify you of approval or rejection
Approved refunds will be processed to your original payment method
Refund processing time:
5–10 business days (depending on your bank or payment provider)
8. Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your credit card provider
Contact your bank
If the issue persists, contact us at:
9. Order Cancellation
Orders may be canceled:
Within 12 hours of placing the order
Before the item is shipped
Once an order has been shipped, it cannot be canceled and must follow the return process.
10. Exchanges
We replace items only if they are defective or damaged.
To request an exchange, contact:
11. Chargebacks & Fraud Prevention
We reserve the right to dispute fraudulent chargebacks.
Customers are encouraged to contact us first to resolve any issue before opening a dispute.
