At VICTODIR, we are committed to delivering high-quality bicycles, bike parts, and cycling accessories safely and efficiently. This Shipping Policy explains how and when your order will be shipped.
1. Company Information
- Store Name: VICTODIR
- Legal Entity: MASHIDBASBAR LLC
- Website: https://victodir.shop
- Email: support@victodir.shop
- Phone: +1 575 305 6357
- Business Address: 54 W 7th St Lovell, Wyoming 82431
2. Shipping Destinations
We currently ship within the United States only.
We do not ship internationally at this time.
3. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- For bicycles or oversized items, additional handling time may be required.
You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.
4. Shipping Methods & Carriers
We use reliable U.S. carriers such as:
- UPS
- FedEx
- USPS
- Freight or specialized bike carriers (for large bicycles)
Carrier selection depends on the size, weight, and destination of your order.
5. Estimated Delivery Time
Estimated delivery times after dispatch:
- Standard Shipping: 3–7 business days
- Oversized items (bikes): 5–10 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.
6. Shipping Costs
- Shipping costs are calculated at checkout based on:
- Item size and weight
- Shipping destination
- Selected shipping method
- Any applicable shipping fees will be clearly displayed before payment is completed.
We do not charge hidden shipping fees.
7. Oversized & Bicycle Shipments
Bicycles and oversized items:
- May be shipped partially assembled for safety
- May require special packaging
- May incur additional shipping charges, clearly shown at checkout
Basic assembly may be required upon delivery.
8. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email
- Tracking information may take up to 24 hours to become active
9. Incorrect Address or Failed Delivery
Please ensure your shipping address is correct at checkout.
- We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- If a shipment is returned due to an address error, additional shipping fees may apply for reshipment.
10. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Provide photos of the damage and your order number
📧 support@victodir.shop
📞 +1 575 305 6357
We will work with the carrier to resolve the issue as quickly as possible.
11. Delays Beyond Our Control
We are not responsible for shipping delays caused by:
- Carrier service disruptions
- Weather conditions
- Natural disasters
- Holidays or peak seasons
12. Contact Us
For any shipping-related questions, please contact us:
📧 Email: support@victodir.shop
📞 Phone: +1 575 305 6357