Last updated: 2024
At VICTODIR, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which bicycles, bike parts, and accessories may be returned or refunded.
1. Company Information
- Store Name: VICTODIR
- Legal Entity: MASHIDBASBAR LLC
- Website: https://victodir.shop
- Email: support@victodir.shop
- Phone: +1 575 305 6357
- Business Address: 315 N 2nd St Douglas, Wyoming 82633
2. Return Eligibility
You may request a return if all of the following conditions are met:
- The request is made within 30 days of delivery
- The item is unused, unworn, and not damaged
- The item is returned in its original packaging, including all accessories, manuals, and parts
- Proof of purchase (order number or receipt) is provided
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Bicycles or parts that have been used, ridden, or assembled beyond basic inspection
- Items damaged due to misuse, accidents, or improper assembly
- Clearance or final-sale items (clearly marked)
- Gift cards
- Items returned without prior authorization
4. Bicycle-Specific Conditions
Due to the nature of bicycles and oversized items:
- Bicycles may be shipped partially assembled; basic assembly is the customer’s responsibility
- Once a bicycle has been assembled or ridden, it is considered used and is not eligible for return
- Returns may be subject to inspection upon arrival
5. How to Request a Return
To initiate a return, contact us before sending any item back:
📧 Email: support@victodir.shop
📞 Phone: +1 575 305 6357
Please include:
- Order number
- Reason for return
- Photos (if the item is damaged or defective)
We will provide return instructions if your request is approved.
6. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Original shipping fees are non-refundable
- For bicycles and oversized items, return shipping costs may be significant and will be clearly communicated
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the damage and packaging
If approved:
- We will offer a replacement, repair, or refund, depending on availability and the situation
- Return shipping costs will be covered by us in cases of confirmed defects or shipping damage
8. Refund Process
- Once the returned item is received and inspected, refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- Your bank or payment provider may take additional time to post the refund
9. Partial Refunds
Partial refunds may be issued if:
- The item shows signs of use
- Parts or accessories are missing
- The item is not in original condition
Any deductions will be communicated before the refund is finalized.
10. Order Cancellations
- Orders may be cancelled before shipment by contacting us immediately
- If an order has already shipped, it must follow the return process described above
11. Refused or Undeliverable Shipments
If an order is refused or returned due to:
- Incorrect address
- Failure to accept delivery
Any return shipping fees will be deducted from the refund.
12. Contact Us
For return or refund questions, contact us:
📧 Email: support@victodir.shop
📞 Phone: +1 575 305 6357